How to introduce Violet to your customers and fellow employees

You've now completed Violet's training i.e. 3 x videos and attended an online webinar. Congratulations. To go back and rewatch the 3 pre-training videos, please access them via this link.

Training Videos

The Westpac Resource Centre is designed to support you with access to resources, information and most importantly, the online referral form. Please save this link in your favourites.

To help support you as you navigate the best way to introduce Violet's services, we've created the following guide.

We encourage you to make a gentle enquiry with your customers and fellow employees when looking to initiate a conversation about Violet and the service offered. There may be times where you need to seek a follow up conversation to specifically talk to the caregiver. Here are some prompts to consider:

• "I would like to discuss a possible resource for you as a caregiver - can I call you tomorrow?"
• "Can I call you [caregiver] at another time to discuss some support you may find helpful as a caregiver?"
• "I understand that [seriously ill person] has a fair bit of support from the medical team, but I wonder if I could give you a call about some support for you, as a caregiver."

You've now completed Violet's training i.e. 3 x videos and attended an online webinar. Congratulations. To go back and rewatch the 3 pre-training videos, please access them via this link.

Training Videos

The Westpac Resource Centre is designed to support you with access to resources, information and most importantly, the online referral form. Please save this link in your favourites.

To help support you as you navigate the best way to introduce Violet's services, we've created the following guide.

Some things to remember when talking about Violet:

Violet is a social enterprise who provides support for people caring for a loved one with a life-limiting illness or who is elderly and frail (in residential aged care).
Westpac is proud of this partnership with Violet and it aligns with the strategy of people always helping people.
Violet guided support helps carers to understand what lies ahead and prepares people to make the most of their time together.
Violet guided support offers both emotional and practical support, not medical and financial support.
Phone support is provided by Violet trained guides all with lived experience.
Approach the customer/employee from a place of care/concern.
Make sure the seriously ill person does not feel excluded from the conversation, that you want to talk behind their back, or that their capacity is somehow being called into question.
Say it in a way that the seriously ill person understands that the case manager wants to lessen the burden (of another conversation, which might impact their energy or time) by having a conversation without them.
Getting the support they (the caregivers) need will enable them to be the best they can be for their loved one.
Violet Guides encourage caregivers to find simple ways to improve the quality of life of their loved one.